For adverse reactions or quality of the veterinary medicinal product
please inform tel. +37052196111 or e-mail

Privacy policy

General Information

UAB “VETA” (hereinafter referred to as the Data Controller) by means of this Privacy Policy (hereinafter referred to as the Privacy Policy) establishes the conditions for the processing of personal data when using the website managed by the Data Controller. The terms and conditions set out in the Privacy Policy apply each time you access the content and/or service we provide, regardless of the device (computer, mobile phone, tablet, TV, etc.) you use.

  • Data controller details: Kalvarijų g. 62, LT-09304 Vilnius, Lithuania
  • Registered office address: Kalvarijų g. 62, LT-09304 Vilnius, Lithuania
  • Company code: 110301113
  • Tel.: +37052724390
  • E-mail:
  • VAT identification number: LT103011113

It is crucial that you read the Privacy Policy carefully, as each time you visit a website owned by the Data Controller, you agree to the terms described in this Privacy Policy. If you do not agree with these terms, please do not visit our website and do not use our content and/or services.

We confirm that the data of visitors to the Data Controller’s website will be collected in accordance with the requirements of the applicable legislation of the European Union and the Republic of Lithuania, and the instructions of the supervisory authorities. All reasonable technical and administrative measures are in place to protect the data we collect about website visitors from loss, unauthorised use or alteration.

Individuals under the age of 16 may not provide any personal data through our website. If you are a person under the age of 16, you must obtain the consent of your parent or other legal guardian before submitting personal information.

The terms used in the rules shall be understood as they are defined in General Data Protection Regulation No. 2016/679.

What information do we collect about you?

Information provided directly by you (on various website pages, contact forms and questionnaires):

  • residential address,
  • name,
  • surname,
  • telephone number,
  • e-mail address,
  • Company name.

The following cookies may be used on the website:

  • essential technical cookies are cookies required for website functioning;
  • functional cookies are those which, although not necessary for the website to function, significantly improve website performance, quality and user experience;
  • statistical cookies are used to prepare statistical analysis of the website visitor navigation methods; the data collected by these cookies is used anonymously;
  • targeted or advertising cookies are used to display offers or other information that may be of interest to you.

Visitors can set their browser to prevent the use of cookies: (instructions in English)

Internet Explorer


If you visit our website, we also collect information that reveals the peculiarities of using our services or automatically generated visit statistics.

Information from third-party sources

We may obtain information about you from public and commercial sources (to the extent permitted by applicable law) and associate it with other information we receive from or about you. We may also receive information about you from third-party social networking services when you log in, for example, through Facebook accounts.

Other information we collect

We may also collect other information about you, your device or your use of the content of our website, with your consent.

You may choose not to provide certain information (for example, information requested when you register with our online shop), but in this case you may not be able to use our online purchasing service.


How do we use your information?

We may use the information we collect for the following purposes:

  • To register you to use our online purchasing service.
  • For payment of the shopping cart via the selected external banking provider.
  • For direct marketing purposes, such as sending newsletters, delivering personalised promotional ads, and sending promotional communications, evaluating and analysing our market, customers, products and services (including collecting your opinions on products and services, and conducting customer surveys).
  • Learn how people use the online services we provide so we can improve them and create new content, products and services.
  • In other cases, with your consent.
  • To collect information on visitor actions on the website in order to analyse data for the purpose of improving website user functionality.
  • To contact you.

With whom do we share your information?

We undertake not to transfer your personal data to any unrelated third parties except in the following cases:

  • if you consent to the disclosure of personal data;
  • when providing services to our partners providing goods delivery or other services ordered by you. We will provide these service providers with only as much of your personal information as is necessary to perform the specific service;
  • Regarding adverse reactions or drug quality, we will pass on your information to MSD Animal Health. Read more about MSD’s privacy policy.
  • law enforcement institutions in accordance with the procedure provided for by the legislation of the Republic of Lithuania.

What do we do to protect your information?

Personal data is protected against loss, unauthorised use and alteration. We have put in place physical and technical measures to protect all information we collect for the purpose of providing our services. As a reminder, while we take reasonable steps to protect your information, no website, online transaction, computer system or wireless connection is completely secure.

We will retain your data for 3 years after the date of your last use of our services or content. Upon expiry of this period, the data will be erased in such a way that it cannot be reproduced.

Your rights

The data subject whose data is processed in the activities of the Data Controller shall have the following rights:

  • to know (be informed) about the processing of your data (right to know);
  • access to your data and how it is processed (right of access);
  • to require rectification or, depending on the purposes of the processing of personal data, to supplement incomplete personal data (right to rectification);
  • to destroy or suspend the processing of your data (except for storage) (right to destroy and right to be forgotten);
  • to require the Data Controller to restrict the processing of personal data for one of the legitimate reasons (right to restriction);
  • has the right to data portability (right to portability);
  • to object to the processing of personal data where said data is processed or intended to be processed for direct marketing purposes, including profiling insofar as it relates to such direct marketing.

If you no longer wish your personal data to be processed for the purpose of direct marketing, including profiling, you may send an email to and object to the processing of your personal data for the purpose of direct marketing and/or to the processing of your personal data by automated means only, including profiling**, without giving reasons for your objection.

**According to the personal data you provide, for the purpose of direct marketing, profiling of your personal data may be carried out in order to offer you tailor-made solutions and offers. You may withdraw your consent to the processing of personal data by automated means, including profiling, or object to it at any time.

Any request or instruction related to the processing of personal data shall be submitted by the Data Subject to the Data Controller in writing in one of the following ways: by post to Kalvarijų g. 62, LT-09304 Vilnius, Lithuania or by e-mail to

Upon receipt of such a request or instruction, the Data Controller shall, no later than within one month from the date of the request, provide a response and perform the actions specified in the request, or refuse to perform them. If necessary, the aforementioned period may be extended for two months, depending on the complexity and number of the requests. In such a case, within one month from the date of receipt of the request, the Data Controller shall inform the Data Subject of any such extension, together with the reasons for the delay.

The Data Controller may not create conditions for the Data Subjects to exercise the above rights, except for the refusal to process personal data by direct marketing, when, in cases provided for by law, it is necessary to ensure the prevention, investigation of crimes, violations of official or professional ethics.

Third-Party sites, services and products on our sites

The Data Controller’s website may contain third-party banners, links to their websites and services that are not under the Data Controller’s control. The Data Controller is not responsible for the security and privacy of information collected by third parties. You should read the privacy statement applicable to third-party websites and services that you use.


When you visit the Data Controller’s website, we want to provide you with content and features that are tailored specifically to your needs. This requires cookies. These are small pieces of information that are automatically created when you browse a site and are saved on your computer or other terminal device. They help the Data Controller to recognise you as a previous visitor to a particular website, to keep a history of your visit to the website, and to adapt the content accordingly. Cookies also help to ensure the smooth operation of websites, to monitor the duration and frequency of visits to websites, and to collect statistical information about the number of visitors to websites.

Descriptions of cookies used on our website

Cookie name

Cookie type

Creation moment

Expiry date

Data used


Statistical cookies

After visiting the website

2 year

Unique ID


Statistical cookies

After visiting the website

24 hours

Unique ID


Statistical cookies

After visiting the website

24 hours

Unique ID


Functional cookies.

After visiting the website

During a session

Unique ID


Functional cookies.

By clicking on “Agree”

24 hours

Selected value


Functional cookies.

After visiting the website

4 months

Selected value

How to manage or delete cookies

When you use your browser to access the content we provide, you can configure your browser to accept all cookies, to reject all cookies, or to be notified when a cookie is downloaded. Each browser is different, so if you’re not sure how to change your cookie preferences, check out its help menu. Your device’s operating system may have additional cookie controls. If you do not want the information to be collected with the help of cookies, use the simple procedure available in most browsers, which allows you to refuse the use of cookies. To learn more about how to manage cookies, visit:

Please note that in some cases deleting cookies may slow down the speed of browsing the internet, limit the functionality of certain functions of the website, or block access to the website.

Our website may contain links to the websites of other persons, companies or organisations. Please note that the Data Controller is not responsible for the content of these websites or the privacy principles used by them. Therefore, if you access other websites by clicking on a link from the Data Controller’s website, you should also thoroughly read their Privacy Policy.

Contact us

If you have any questions regarding the information contained in this Privacy Policy, please feel free to contact us in any way that is convenient for you:
By mail UAB “Veta”, Kalvarijų g. 62, LT-09304 Vilnius, Lithuania

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